Frequently Asked Questions

Find answers about shipping, custom orders, materials, production time, returns, and worldwide delivery for our handmade brass wall sconces.

Products

Yes. Every piece is handcrafted by skilled artisans in our Marrakech workshop using traditional Moroccan techniques.

 

Our products are made from premium solid brass with carefully selected finishes designed to last for years.

Because each item is handmade, slight variations in texture and finish make every piece unique.

Orders

Yes. We can create custom sizes, finishes, and designs for homes, hotels, restaurants, and interior design projects.

Most orders are handcrafted within 7–10 business days before shipping.

Orders may be cancelled before production begins. Once production has started, custom-made items cannot be cancelled.

Shipping

Yes. We safely ship our products to customers around the world.

We work with trusted international carriers such as DHL, FedEx and Aramex depending on the destination.

Yes. A tracking number is sent by email as soon as your order has been shipped.

Returns

We accept returns for eligible items according to our Returns Policy.

 

Please contact us within 48 hours with photos of the damaged item and packaging so we can help resolve the issue quickly.

Returns

Use a soft dry cloth for regular cleaning. Avoid abrasive cleaners or harsh chemicals.

 

Yes. Unlacquered brass naturally develops a beautiful patina that many customers appreciate. It can also be polished if you prefer its original shine.