Shipping & Delivery
From our workshop in Marrakech to your doorstep, every order is carefully handcrafted, inspected, and securely packaged before shipment.
Production Time
In-Stock Items
Products available in stock are carefully inspected, packed, and shipped within 1–3 business days.
Made-to-Order Items
Handcrafted products are made especially for you by our artisans and require 7–10 business days for production before shipping.
Every piece is individually crafted, finished, inspected, and carefully packaged to ensure exceptional quality.
International Shipping
Worldwide Delivery
We proudly ship our handmade brass lighting to customers around the world.
Our trusted shipping partners include:
- DHL
- FedEx
- Aramex
The carrier may vary depending on your destination.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 5–8 Business Days |
| 🇨🇦 Canada | 5–8 Business Days |
| 🇪🇺 Europe | 4–7 Business Days |
| 🇦🇺 Australia | 6–10 Business Days |
| 🌍 Middle East | 4–7 Business Days |
| 🌎 Rest of the World | 5–10 Business Days |
Delivery times may vary due to customs clearance or local courier services.
Order Tracking
Track Your Shipment
Once your order has been shipped, you’ll receive an email containing your tracking number so you can monitor your package every step of the way.
Secure Packaging
Carefully Protected
Each product is professionally packed using protective materials to ensure it arrives safely and in perfect condition.
Our packaging is specifically designed for fragile handmade brass lighting.
Customs & Import Duties
International Orders
Depending on your country’s regulations, customs duties or import taxes may apply.
These charges are determined by your local customs authority and are the responsibility of the buyer.
Delivery Address
Please Double-Check Your Information
To avoid delays, please ensure that your shipping address, phone number, and postal code are accurate before placing your order.
Need Help?
Questions About Shipping?
If you have any questions regarding production, delivery, or tracking, our support team will be happy to assist you.